Help Center

LuckyDays Alberta launched on 13 July 2026.

From this date, eligible Alberta players can access the full regulated experience, including:

• Deposits
• Withdrawals
• Real-money gaming
• Promotions and bonuses (subject to applicable Terms & Conditions)

On 13 July 2026, the Alberta website becomes the dedicated regulated website for Alberta players.

From this date:

• Alberta players should use luckydays.ca/ab
• Existing Alberta customers can continue accessing their previous LuckyDays.com/ca or SpinAway.com/ca account for 30 days
  until 12 August 2026
• IP-based website guidance will become active to help players navigate to the correct website

LuckyDays uses your current location to recommend the website intended for your province.

Depending on which website you visit, you may see a message offering you the option to:

• Continue to the recommended provincial website, or
• Stay on the website you've chosen.

For example:

• Alberta players visiting the Ontario website will be offered the option to switch to Alberta or remain on Ontario.
• Ontario players visiting the Alberta website will be offered the option to switch to Ontario or remain on Alberta.
• Players from other Canadian provinces visiting a provincial website will also receive guidance to the most appropriate website.

The Alberta website operates under a separate regulated licence.

To comply with Alberta regulations, every player must create a brand new Alberta account.

Existing LuckyDays or SpinAway accounts cannot be transferred to the Alberta website.

If you had an Alberta account before 13 July 2026, you'll need to create a new account on luckydays.ca/ab to continue playing after launch.

For 30 days after launch (until 12 August 2026), you'll also be able to access your previous account to complete your transition.

During this period, if you visit luckydays.com/ca from Alberta, you'll be presented with a migration message allowing you to:

• Go to LuckyDays Alberta
• Access your existing LuckyDays.com/ca account

During the transition period:

• No new bonuses will be issued
• No new promotions will be available
• No new wheel rewards will be available
• No new promotional participation will be permitted

Your previous account is intended solely to help you complete your transition to Alberta.

Once the 30-day transition period ends:

• Previous Alberta accounts will be closed
• Alberta players will no longer be able to access LuckyDays.com/ca or SpinAway.com/ca using their legacy Alberta account
• Players should continue using their new Alberta account on 
  luckydays.ca/ab

Your previous LuckyDays.com/ca or SpinAway.com/ca account will remain available until 12 August 2026.

This 30-day period allows you to complete your transition before your previous account is closed.

During the 30-day transition period you can:

Withdraw your available balance

View your account history

If your previous account is closed while a balance remains, please contact Customer Support at: help.ab@luckydays.ca

Our team will assist you with the withdrawal process where applicable.

If no Alberta account exists for your username or email address, you'll see a message offering you the option to:

• Create a new Alberta account
• Return to LuckyDays Rest of Canada or SpinAway Rest of Canada (during the transition period)

If your Alberta account already exists but your password is incorrect, you'll simply be asked to try again or reset your password.

If you receive a message stating your email address is already in use, please contact Customer Support.

Our team will verify your account and help you complete your Alberta registration.

Alberta regulations require every player to complete identity verification on the Alberta website.

Even if you've previously completed KYC with LuckyDays or SpinAway, you'll need to complete the process again for your Alberta account.

Yes.

Since you're creating a brand-new Alberta account, you'll also create a new password.

Existing passwords are not transferred from your previous account.

No.

Player information, including saved payment methods, will not be transferred to the Alberta website.

The Alberta website supports a range of payment methods, including:

• Interac
• Visa
• Mastercard
• Apple Pay

Additional payment methods may also be available.

The full list can be found in your Alberta Cashier.

Many of your favourite games will be available on the Alberta website.

However, game availability may differ due to regulatory requirements and supplier availability.

New games will continue to be added over time.

The Alberta website has its own bonus programme that complies with Alberta regulations.

Promotions, rewards and bonus structures may differ from those offered on the previous website.

Not necessarily.

Bonus terms vary depending on the promotion.

Please refer to the specific promotion's Terms & Conditions for details.

Eligible players may continue to receive personalised offers from the Loyalty Team on the Alberta website.

Offers are subject to Alberta regulatory requirements and eligibility criteria, and may differ from those available previously.

The Alberta website is intended for players who are physically located in Alberta when they play.

If you've moved outside Alberta, the website you should use will depend on the regulations applicable to your current location.

If you're unsure, please contact help.ab@luckydays.ca for assistance.

There might be different reasons why you can't login to your account. If your account has been blocked due to too many failed login attempts you can simply request a new one by using the reset password option. If the problem persists, please check your email or contact our support for further details.

You can reopen your account if you have closed it or if you have self-excluded and the self-exclusion period has ended. In this case please contact our Customer Support. However, you can not reopen your account if you have asked to be permanently self-excluded or if your account for any reason has been closed by us.

Simply click "Login" and then "Forgot password?" which is located just above the password field on the right hand side and follow the instructions.

Please make sure that you have entered the correct email you used when you created your account. If it still doesn't work, please check the spam folder in your inbox or contact us.

We only allow one account per player. If you are experiencing problems logging in to your account or forgot if you already have an account registered with us, contact us here.

Login to your account, go to "Settings", click the "Verify" tab, and follow the instructions.

We aim to verify your account within 24 hours. During busy periods, or if we need any additional documentation it could take slightly longer however. If you want to check the status of your account verification, go to "Settings" followed by the "Verify" tab.

At LuckyDays you always have to activate your bonuses before they become available. You can do that either from "Home" or directly in the cashier. If you have available free spins, simply open the game and they'll be right there.

Before you can withdraw bonus money you need to meet the wagering requirement. If you want to see how much you have left to wager, simply go to the cashier.

If not specified, the wagering requirement is 30x the bonus amount plus deposit, and 30x the winnings from free spins.

Just go to the Cashier where you can keep track on your bonus progression and find out more about your active bonuses.

Yes, all our bonuses are offered with an expiry date which is usually specified in the promotion.

Unfortunately no. If you cancel a bonus it cannot be reactivated.

No. All deposits are 100% free of charge.

Deposits are usually credited instantly. If you're experiencing any delays, try reloading the page and logging out and back in to your account. If your deposit still hasn't been credited after 5 minutes, contact our support and they'll help you out.

If your deposit is declined, please make sure you've entered the correct details and that you have enough funds in your account. If the problem persists we kindly ask you to contact your payment provider/bank and get in touch with our Customer Support Team.

Upon sending your request our Payment Team will process your withdrawal within 24 hours taken that your account is verified and we do not require any further documents. Once your withdrawal has been processed it may take up to 5 banking days before you receive your money depending on the payment method. You can find more information within the Cashier.

Remember that certain payment methods can take up to 5 working days to be fully processed. If you haven't received your money after the specified handling time within the Cashier section please contact our Customer Support team and we will do our best to have the withdrawal traced.

LuckyDays.ca is operated  by L7 Entertainment Limited, having its address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta, is registered and regulated by the Alberta Gaming, Liquor and Cannabis (AGLC) under License #120338. Visit ABiGaming.ca for Problem Gambling and Mental Health Support. You must be 18+ years old and physically located in Alberta to wager.

At Luckydays every time you play a casino or slots games there is a statistical probability against you winning so your money is at risk. Prize amounts reflect how much you deposit and the odds you're betting against

Yes. Protecting your information is one of our highest priorities. All information sent to and from LuckyDays is encrypted using SSL/TLS, and we use multiple layers of security to safeguard your data. Our security controls have also been independently assessed as part of our SOC 2 audit. You can find out more in our Privacy & Cookie Policy.

As a policy all our game providers are obliged to use random number generators to generate the result for each and every game round in the Casino. Part of our gambling license we are also being monitored by third party organisations to offer a fair and unbiased player experience.

To help you get an overview of your recent activity and how much you have spent and won we store this information directly within the Cashier. You will find this page by opening the Cashier and clicking on the Cashier tab and gain access to all your activity for the past 3 months.

Upon registering your account at LuckyDays you can choose to  opt in to receive promotional materials from our marketing team. You can also adjust your preferred communication channels by going to "My Account" within "Settings".

How safe is your gambling? Within our "Responsible Gaming" section found under "Settings" we offer information on how to review your gaming activity and also find recommendations and useful information on how to play responsibly.

Within our "Responsible Gaming" section found under "Settings" you can close your account with immediate effect. Alternatively, you are welcome to contact our Customer Support Team via LiveChat or Email.

In Alberta, online casinos like LuckyDays are required by law to verify that all players are physically located within the province. This is a regulatory requirement set by the Alberta Gaming, Liquor and Cannabis (AGLC) , and we are legally obligated to perform these checks. Even if you are in Alberta, sometimes technical factors can interfere with these checks

What should I do? 
Sometimes, devices and networks can give confusing location signals. If you’re receiving an error, please try the following steps: 

Toggle Your Mobile Data: 

• Turn your mobile data off and on again. 
• This refreshes your connection and may help reset your location data. 

Connect or Disconnect from Wi-Fi: 

• If you're on Wi-Fi, try switching to mobile data only.
• If you're on mobile data, try connecting to a stable Wi-Fi network. 

Restart Your Wi-Fi Router:

• Power off your Wi-Fi router for 30 seconds and turn it back on.

• Sometimes the router’s IP or network routing may cause location issues. 

Turn Off VPN, Proxy, or Firewall Services:

• If you are using a VPN, proxy, or certain security software, please disable them.
• These can mask your true location, and cause geolocation failures. 

Close Background Applications That May Interfere: 

• Close any remote desktop software (like TeamViewer, Remote Desktop, etc.)
• Some security or remote access software can interfere with geolocation checks. 

Change Your Browser: 

• If you're using a web browser, try switching to another browser (e.g. Chrome, Safari, Firefox). 

Clear Cache on the App (iOS):

• Go to your iPhone Settings > General > iPhone Storage > LuckyDays > Offload App. Then reinstall the app from the App Store. 
• This clears stored data that might be interfering with geolocation. 

Ensure Location Services Are Enabled: 

• Make sure your device’s location settings are turned ON for both the browser and the app. 
• On iPhone: Settings > Privacy & Security > Location Services > LuckyDays > While Using the App. 

Why can’t you just skip the location check? 
Unfortunately, LuckyDays cannot skip this check. This is a legal requirement. Without successful location verification, we are not permitted to allow gameplay.

If none of these steps work, what should I do? 
Please contact LuckyDays Customer Support. Our team is ready to help you troubleshoot further and get you back to your game.

Notifications help you stay instantly updated — whether you're browsing our website or using our mobile app.

By enabling notifications, you’ll receive:

• 🎁 Unique bonuses and promotions available only to users who enable notifications
• 📰 Latest Lucky Days news about content releases and updates
• 🔔 Important announcements or reminders
• ⭐ Personalized recommendations based on your interests

Notifications appear as small alerts on your desktop or mobile device — just like messages from your favorite apps.

Google Chrome (Desktop & Android mobile)

1. Click the bell icon on the bottom left corner and then click “Allow notifications” when prompted.
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Go to  Settings → Privacy and Security → Site Settings → 
     Notifications
   • Find our website in the list.
   • Set it to Allow

Safari (Mac & iPhone mobile)

1. Click the bell icon on the bottom left corner and then click “Allow” when prompted
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Open Safari → Settings → Websites → Notifications
   • Find our website and choose “Allow”

Tip: On macOS, system-wide permissions can also block notifications.
Go to System Settings → Notifications, find Safari, and toggle “Allow Notifications” on.

Firefox

1. Click the bell icon on the bottom left corner and then click “Allow notifications” when prompted.
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Open Firefox Menu → Settings → Privacy & Security → Permissions → 
     Notifications
   • Click Settings find our website, and set it to “Allow”

Microsoft Edge

1. Click the bell iconon the bottom left corner and then click “Allow” when the permission pop-up appears.
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Go to Settings → Cookies and Site Permissions → 
     Notifications
   • Add our website under “Allow”
     
     

Some privacy browsers block notifications by default to reduce tracking.

To enable notifications:

1. Open your browser’s Settings → Privacy and Security → Site Settings → Notifications
2. Turn off the global “block all” setting if enabled.
3. Add our website as an exception or trusted site

If you still don’t see the prompt, you may need to temporarily disable shields or ad-blocking features for our site.

When installing the app

• When you first open the app, you’ll see a permission prompt asking to allow notifications.
• Tap Allow to enable them.

If you previously denied permissions

1) On iPhone (iOS)

• Open Settings
• Scroll down and tap Lucky Days
• Tap Notifications
• Toggle Allow Notifications on
• Choose your preferred alert style (Lock Screen, Notification Center, Banners)

You can also go to: Settings → Notifications → Lucky Days

2) On Android

• Open Settings
• Tap Notifications
• Tap App Notifications
• Select Lucky Days
• Toggle Allow Notifications on

3) On some Android devices:

• Go to Settings → Apps → Lucky Days → Notifications

If you’d like to stop receiving notifications, you can disable notifications anytime.

For Web (Browser):

• Go to your browser’s Notification Settings
• Locate our website and set it to Block or Remove
• You can also clear permissions and re-allow them later if you change your mind.

On macOS or Windows, you can also manage notifications system-wide:

• Mac: System Settings → Notifications → Safari (or your browser).
• Windows: Settings → System → Notifications → Your browser.

For App (iOS & Android):

• Simply follow the same steps listed above and toggle Allow Notifications off.

This may happen if:

• You previously denied permissions
• Notifications are blocked globally in your browser or device
• You’re using incognito/private browsing mode (web push may not work)
• Your device is in Do Not Disturb / Focus mode
• Battery saver or background restrictions are limiting the app
• Your browser or device does not support web push

If you’re still having trouble, try restarting your browser or app and checking your notification settings again.