Help Center

There might be different reasons why you can't login to your account. If your account has been blocked due to too many failed login attempts you can simply request a new one by using the reset password option. If the problem persists, please check your email or contact our support for further details.

You can reopen your account if you have closed it or if you have self-excluded and the self-exclusion period has ended. In this case please contact our Customer Support. However, you can not reopen your account if you have asked to be permanently self-excluded or if your account for any reason has been closed by us.

Simply click "Login" and then "Forgot password?" which is located just above the password field on the right hand side and follow the instructions.

Please make sure that you have entered the correct email you used when you created your account. If it still doesn't work, please check the spam folder in your inbox or contact us.

We only allow one account per player. If you are experiencing problems logging in to your account or forgot if you already have an account registered with us, contact us here.

Login to your account, go to "Settings", click the "Verify" tab, and follow the instructions.

We aim to verify your account within 24 hours. During busy periods, or if we need any additional documentation it could take slightly longer however. If you want to check the status of your account verification, go to "Settings" followed by the "Verify" tab.

At LuckyDays you always have to activate your bonuses before they become available. You can do that either from "Home" or directly in the cashier. If you have available free spins, simply open the game and they'll be right there.

Before you can withdraw bonus money you need to meet the wagering requirement. If you want to see how much you have left to wager, simply go to the cashier.

If not specified, the wagering requirement is 30x the bonus amount plus deposit, and 30x the winnings from free spins.

Just go to the Cashier where you can keep track on your bonus progression and find out more about your active bonuses.

Yes, all our bonuses are offered with an expiry date which is usually specified in the promotion.

Unfortunately no. If you cancel a bonus it cannot be reactivated.

No. All deposits are 100% free of charge.

Deposits are usually credited instantly. If you're experiencing any delays, try reloading the page and logging out and back in to your account. If your deposit still hasn't been credited after 5 minutes, contact our support and they'll help you out.

If your deposit is declined, please make sure you've entered the correct details and that you have enough funds in your account. If the problem persists we kindly ask you to contact your payment provider/bank and get in touch with our Customer Support Team.

Upon sending your request our Payment Team will process your withdrawal within 24 hours taken that your account is verified and we do not require any further documents. Once your withdrawal has been processed it may take up to 5 banking days before you receive your money depending on the payment method. You can find more information within the Cashier.

Remember that certain payment methods can take up to 5 working days to be fully processed. If you haven't received your money after the specified handling time within the Cashier section please contact our Customer Support team and we will do our best to have the withdrawal traced.

LuckyDays.ca is operated by L7 Entertainment Limited a company incorporated in Malta, company registration number C 96640 with its registered address on Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. Please play responsibly. If you or someone you know has a gambling problem, contact Connex Ontario at 1-866-531-2600. You must be 19+ years old and physically located in Ontario to wager.

Yes, all information sent to and from LuckyDays is encrypted using SSL to ensure that personal data and activity remain integral and private. You can find out more on Privacy & Cookie Policy.

As a policy all our game providers are obliged to use random number generators to generate the result for each and every game round in the Casino. Part of our gambling license we are also being monitored by third party organisations to offer a fair and unbiased player experience.

To help you get an overview of your recent activity and how much you have spent and won we store this information directly within the Cashier. You will find this page by opening the Cashier and clicking on the Cashier tab and gain access to all your activity for the past 3 months.

Upon registering your account at LuckyDays you are automatically opted in to receive promotional materials from our marketing team. If you however do not want to receive any promotional materials from us you can change your preferred communication channels by going to "My Account" within "Settings".

How safe is your gambling? Within our "Responsible Gaming" section found under "Settings" we offer information on how to review your gaming activity and also find recommendations and useful information on how to play responsibly.

Within our "Responsible Gaming" section found under "Settings" you can close your account with immediate effect. Alternatively, you are welcome to contact our Customer Support Team via LiveChat or Email.

In Ontario, online casinos like LuckyDays are required by law to verify that all players are physically located within the province. This is a regulatory requirement set by the Alcohol and Gaming Commission of Ontario (AGCO), and we are legally obligated to perform these checks. Even if you are in Ontario, sometimes technical factors can interfere with these checks.

What should I do? 
Sometimes, devices and networks can give confusing location signals. If you’re receiving an error, please try the following steps: 

Toggle Your Mobile Data: 

• Turn your mobile data off and on again. 
• This refreshes your connection and may help reset your location data. 

Connect or Disconnect from Wi-Fi: 

• If you're on Wi-Fi, try switching to mobile data only.
• If you're on mobile data, try connecting to a stable Wi-Fi network. 

Restart Your Wi-Fi Router:

• Power off your Wi-Fi router for 30 seconds and turn it back on.

• Sometimes the router’s IP or network routing may cause location issues. 

Turn Off VPN, Proxy, or Firewall Services:

• If you are using a VPN, proxy, or certain security software, please disable them.
• These can mask your true location, and cause geolocation failures. 

Close Background Applications That May Interfere: 

• Close any remote desktop software (like TeamViewer, Remote Desktop, etc.)
• Some security or remote access software can interfere with geolocation checks. 

Change Your Browser: 

• If you're using a web browser, try switching to another browser (e.g. Chrome, Safari, Firefox). 

Clear Cache on the App (iOS):

• Go to your iPhone Settings > General > iPhone Storage > LuckyDays > Offload App. Then reinstall the app from the App Store. 
• This clears stored data that might be interfering with geolocation. 

Ensure Location Services Are Enabled: 

• Make sure your device’s location settings are turned ON for both the browser and the app. 
• On iPhone: Settings > Privacy & Security > Location Services > LuckyDays > While Using the App. 

Why can’t you just skip the location check? 
Unfortunately, LuckyDays cannot skip this check. This is a legal requirement. Without successful location verification, we are not permitted to allow gameplay.

If none of these steps work, what should I do? 
Please contact LuckyDays Customer Support. Our team is ready to help you troubleshoot further and get you back to your game.

Notifications help you stay instantly updated — whether you're browsing our website or using our mobile app.

By enabling notifications, you’ll receive:

• 🎁 Unique bonuses and promotions available only to users who enable notifications
• 📰 Latest Lucky Days news about content releases and updates
• 🔔 Important announcements or reminders
• ⭐ Personalized recommendations based on your interests

Notifications appear as small alerts on your desktop or mobile device — just like messages from your favorite apps.

Google Chrome (Desktop & Android mobile)

1. Click the bell icon on the bottom left corner and then click “Allow notifications” when prompted.
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Go to  Settings → Privacy and Security → Site Settings → Notifications
   • Find our website in the list.
   • Set it to Allow

Safari (Mac & iPhone mobile)

1. Click the bell icon on the bottom left corner and then click “Allow” when prompted
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Open Safari → Settings → Websites → Notifications
   • Find our website and choose “Allow”

Tip: On macOS, system-wide permissions can also block notifications.
Go to System Settings → Notifications, find Safari, and toggle “Allow Notifications” on.

Firefox

1. Click the bell icon on the bottom left corner and then click “Allow notifications” when prompted.
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Open Firefox Menu → Settings → Privacy & Security → Permissions → Notifications
   • Click Settings find our website, and set it to “Allow”

Microsoft Edge

1. Click the bell iconon the bottom left corner and then click “Allow” when the permission pop-up appears.
2. If you didn’t see the prompt or you’re not receiving the notification:
   • Go to Settings → Cookies and Site Permissions → Notifications
   • Add our website under “Allow”
     
     

Some privacy browsers block notifications by default to reduce tracking.

To enable notifications:

1. Open your browser’s Settings → Privacy and Security → Site Settings → Notifications
2. Turn off the global “block all” setting if enabled.
3. Add our website as an exception or trusted site

If you still don’t see the prompt, you may need to temporarily disable shields or ad-blocking features for our site.

When installing the app

• When you first open the app, you’ll see a permission prompt asking to allow notifications.
• Tap Allow to enable them.

If you previously denied permissions

1) On iPhone (iOS)

• Open Settings
• Scroll down and tap Lucky Days
• Tap Notifications
• Toggle Allow Notifications on
• Choose your preferred alert style (Lock Screen, Notification Center, Banners)

You can also go to: Settings → Notifications → Lucky Days

2) On Android

• Open Settings
• Tap Notifications
• Tap App Notifications
• Select Lucky Days
• Toggle Allow Notifications on

3) On some Android devices:

• Go to Settings → Apps → Lucky Days → Notifications

If you’d like to stop receiving notifications, you can disable notifications anytime.

For Web (Browser):

• Go to your browser’s Notification Settings
• Locate our website and set it to Block or Remove
• You can also clear permissions and re-allow them later if you change your mind.
  

On macOS or Windows, you can also manage notifications system-wide:

• Mac: System Settings → Notifications → Safari (or your browser).
• Windows: Settings → System → Notifications → Your browser.

For App (iOS & Android):

• Simply follow the same steps listed above and toggle Allow Notifications off.

This may happen if:

• You previously denied permissions
• Notifications are blocked globally in your browser or device
• You’re using incognito/private browsing mode (web push may not work)
• Your device is in Do Not Disturb / Focus mode
• Battery saver or background restrictions are limiting the app
• Your browser or device does not support web push

If you’re still having trouble, try restarting your browser or app and checking your notification settings again.

We use your approximate location to direct you to the Canadian site most relevant to your region. This helps us show the correct regional experience.

Ontario uses the /on address, Alberta uses /ab where available, and customers elsewhere in Canada use the main .ca address. The region selector always shows the destinations currently available for your brand.

Use the region selector in the page header or the regional links in the footer. If our location checks return different results, we may also ask you to choose your region.

Yes. You can use the region selector to view another available regional site. Access to products and account features may still depend on your location and the rules that apply there.

The domain change does not itself change your account. Continue using the account created for your region. If a separate regional account is required, we will explain this to you separately.

Some older links may redirect automatically. We recommend updating your bookmark after you reach the correct regional site.

This can happen when our location checks return different results, for example when using a VPN, mobile network, corporate network, or a connection near a provincial border. Choose the region that applies to you.

No. Eligibility and access to regulated gaming features are checked separately and depend on your actual location and the applicable regional requirements.

Contact Customer Support and include the page you were trying to visit, your province or territory, and whether you were using a VPN or mobile network. Do not send sensitive identity documents unless Support requests them through an approved channel.